Question 1

Are there any important terms I should know about?

Accepted Answer

Yes. The Encore Rewards team and its partners reserve the right to update or modify the program at any time without prior notice.For full details, please refer to the program's terms and conditions.

Question 2

How do I redeem my Encore Voucher?

Accepted Answer

To redeem your voucher, please submit your redemption request using the same email or WhatsApp number that was used for your original booking.

Question 3

Can I exchange my voucher for cash or a refund?

Accepted Answer

No, Encore Vouchers are not exchangeable for cash or refunds.

Question 4

Are there any limits to the voucher value?

Accepted Answer

Yes, the voucher value cannot exceed 10% of the total booking, unless otherwise advised by one of our travel consultants.

Question 5

Can I transfer or gift my voucher to someone else?

Accepted Answer

Absolutely! Encore Vouchers are fully transferable &mdash; you can gift them to family, friends, or colleagues to enjoy their own travel experience.

Question 6

Can I combine my voucher with other offers?

Accepted Answer

Yes! You can combine your voucher with seasonal offers, unless otherwise specified in the promotion details.

Question 7

Where can I use my Encore Voucher?

Accepted Answer

Vouchers are redeemable only on direct bookings through the Encore Partners Network. They apply to travel packages only and cannot be used for international airfare. Also Voucher value cannot exceed 10% of the total booking, unless advised by our travel consultants.

Question 8

How long is my Encore Voucher valid?

Accepted Answer

Each voucher is valid for 12 months from the date it's issued. You must activate it by 31 December 2025, and once activated, it remains valid for one year.

Question 9

What are the main benefits of the Encore Rewards program?

Accepted Answer

Simple & Flexible: No complex points system &mdash; just straightforward rewards.

Valid for 1 Year: From the date your voucher is activated.

Freedom to Choose: Redeem your reward whenever and however it suits you.

Question 10

What are the tiers of the Encore Rewards program?

Accepted Answer

The program has three exciting tiers based on how often you travel:

Encore Explorer: The starting level for all members who travelled with one of our brands

Encore Voyager: Unlocks more benefits and rewards for frequent travelers.

Encore Legend: The top tier, offering premium perks and exclusive partner privileges.

The more you travel, the greater the rewards!

Question 11

How does the Encore Rewards program work?

Accepted Answer

After completing your trip, you'll automatically receive an Encore Voucher as a thank-you gift. You can then use this voucher as a discount on your next booking with participating travel partners. You can even gift it to family, friends, or loved ones to share the experience of travel.

Question 12

How do I receive my Encore Voucher?

Accepted Answer

Your voucher is issued automatically after your booking is confirmed. You'll receive it via email and WhatsApp. Encore account will be created automatically and all the required info will be in your account.

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