Question 1

Are there any important terms I should know about?

Accepted Answer

Yes. The Encore Rewards team and its partners reserve the right to update or modify the program at any time without prior notice.For full details, please refer to the program's terms and conditions.

Question 2

How do I redeem my Encore Points?

Accepted Answer

Submit your redemption request using the same email address or WhatsApp number linked to your original booking. Once we've matched your account, your available points balance will be applied to your new trip.

Question 3

Can I exchange my points for cash or a refund?

Accepted Answer

No, Encore Points cannot be exchanged for cash or refunds.

Question 4

Are there any limits on how many points I can redeem?

Accepted Answer

Yes. The value of points redeemed cannot exceed 10% of your total booking value, unless otherwise advised by one of our travel consultants.

Question 5

Can I transfer or gift my points to someone else?

Accepted Answer

Absolutely! Encore Points are fully transferable &mdash; you can gift them to family, friends or colleagues so they can put them towards their own trip.

Question 6

Can I combine my points with other offers?

Accepted Answer

Yes! You can use your points alongside seasonal offers, unless otherwise specified in the promotion details.

Question 7

Where can I use my Encore Points?

Accepted Answer

Points are redeemable only on direct bookings through the Encore Partners Network. They apply to travel packages only and cannot be used towards international airfare. Redeemed points also cannot exceed 10% of your total booking value, unless otherwise advised by one of our travel consultants.

Question 8

How long are my Encore Points valid?

Accepted Answer

Points are valid for 12 months from the date they're issued. You must activate them by 31 December 2025, and once activated, they remain valid for one year.

Question 9

What are the main benefits of the Encore Rewards program?

Accepted Answer

Simple & Flexible: No complex points system &mdash; just straightforward rewards.

Valid for 1 Year: From the date your points are activated.

Freedom to Choose: Redeem your reward whenever and however it suits you.

Question 10

What are the tiers of the Encore Rewards program?

Accepted Answer

The program has three exciting tiers based on how often you travel:

Encore Explorer: The starting level for all members who travelled with one of our brands

Encore Voyager: Unlocks more benefits and rewards for frequent travelers.

Encore Legend: The top tier, offering premium perks and exclusive partner privileges.

The more you travel, the greater the rewards!

Question 11

How does the Encore Rewards program work?

Accepted Answer

After completing your trip, you'll automatically receive Encore Points as a thank-you gift. You can then redeem these points as a discount on your next booking with participating travel partners. You can even gift them to family, friends or loved ones to share the experience of travel.

Question 12

How do I receive my Encore Points?

Accepted Answer

Your points are issued automatically once your booking is confirmed. You'll be notified by email and WhatsApp, and an Encore account will be created for you automatically &mdash; with your points balance and all the details you need inside.

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